This policy notice discloses the policies and privacy practices for Your Home and Castle, LLC DBA yhcvinylfence.com. This policy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Return Policy
Any return must have proper authorization in advance. All returns are subject to a 20% restocking charge and return shipping costs. All returns must be made within 30 days of purchase. Clearance items may not be returned. Returned products must be packed in the original containers with all of the packing materials. The item must be unused and suitable for re-sale. Your Home and Castle, LLC DBA YHC Vinyl Fence is not responsible for return shipping costs and is not responsible for any shipping damage. All refunds are issued in the form of a check, regardless of payment method.
Products which are special order products may not be returned, nor will you be allowed to cancel your order. Because these items are made to your specifications and are unique, they cannot not be returned to stock or resold.
Shipments
Delivery times vary with the type of product and the time of year and sometimes change without notice. If you have a critical delivery requirement please discuss it with our sales representatives to make sure that our current delivery times will meet your needs. We will make every reasonable effort to get the product to you on time, but we do not offer delivery time guarantees.
All orders are checked for completeness and condition prior to being loaded on the truck. It is the trucking company's responsibility to get it to you in good condition. Any shortage or damage must be noted on the bill of lading at the time of delivery. If damage is found after the driver has left, the trucking company must be notified and a claim filed as soon as possible. The trucking company will provide the appropriate forms for filing a claim. The freight company may send an inspector to see the damage or to note a shortage. It is the customer's responsibility to seek reimbursement from the trucking company for any damages or shortages. Your Home and Castle, LLC DBA YHC Vinyl Fence will assist in any way we can. Additional information on shipping will be sent to you with the order confirmation.
The driver is not required to unload (although some will help). Many orders are tailgate delivery only, so you must have some help available to unload your order. If you live in a remote area, please call to see if additional delivery charges are required. Most freight companies only operate Monday through Friday, so appropriate arrangements for receiving the product is necessary. If you have questions regarding delivery issues please call us.
If you feel that we are not abiding by these policies, you should contact us immediately via telephone at 937-669-1242 or e-mail at sales@yhcvinylfence.com.
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